By Kyle McCabe | July 7, 2010

A while ago I wrote about the idea of being “transparent” or “authentic” in the social web. My theory is that full transparency is actually over-disclosure (and therefore undesirable), and authenticity just means don’t be fake (rather than meaning “show yourself without any sort of filter,” as the word might imply).

This theory applies to social business (use of social media for an organization) as well.

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Transparency in Business

No single person is obligated to tell anyone anything (outside the legal sphere), but good communication demands a certain level of honesty. …Read more »

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By Kyle McCabe | July 1, 2010

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The Black Hills Home Builders Association recently help a seminar for its members and invited RSA to come speak to them about social media for business. It was a great time with a small, intimate group, and we fielded quite a few questions. Here are a few of those questions, including our answers.

What is Twitter?
I’ve written about Twitter here a couple times. In short, it’s a networking tool, a way to engage in conversation with people around the globe. It may be new technology, but it’s still just people talking. Sign up for an account and post, 140 characters at a time, about things that matter to you and the people you wish to interact with, whether they be customers, prospects, colleagues or friends.

Try using Twitter’s search feature to find people talking about topics of interest, and begin to engage them. Keep in mind every “tweet” is an invitation to engage – people want to hear from you! …Read more »

By Vincent Tyson | June 8, 2010

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The last time I wrote a blog for RSA I discussed the joys and pitfalls of the customer service experience, and promised to return with an update on the window issue. Well I am pleased to say the glass was finally replaced and they did it on time! Wow – some good news.

Now I have another story that addresses customer service and its huge importance in today’s world.

Customer Service Failure

This customer service story involves Sears. The situation has angered me so much that I was forced to employ measures that I had never used before. …Read more »

By Kyle McCabe | May 27, 2010

...since sliced bread.

Q: I get a lot of clients asking me a number of variations of this question: “What’s the Next Big Thing?”

This is good! They’re interested, they’re anxious – they observed the boom of social media and they want to get in on the ground floor of whatever new craze comes along.

A: So here is the answer: it doesn’t matter. The corollary is that no one really knows for sure. Yes, you can speculate all day long – and people have – but the reality is no one knew Twitter was the Next Big Thing until it was.

Well I can tell you the Next Big Thing is data and communication implants, but it’s nothing more than wild speculation. Also, scary.

Among people who are reluctant to get involved in the web, social media, SEM, and mobile marketing, I get the sense they think they’ve already missed the boat, and so they ignore it. They’re waiting around for the Next Big Thing, instead.

Well yeah, you’re missing the boat. But guess what: Das Boot is a ferry – there’s always another chance to hop on and join the party on the other side. Stop waiting around for the Next Big Thing, because if you’re not already involved in This Big Thing, chances are you’ll completely miss the next one.

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Photo courtesy of cogdog

By Ian Sharp | May 24, 2010

Bidding on a beauty.

On Saturday we headed west for my first Murdo in May classic car auction at Pioneer Auto. After a quick trip to Murdo, I was really getting excited and wondered how such a small town in rural South Dakota can attract so many car enthusiasts.

I lost count of the number of people attending, but there must have been several hundred car lovers enjoying the day. …Read more »

By Tarah Heupel | May 20, 2010

Ericka Heiser speaks to 1000+

Yesterday a few of us had the opportunity to attend the first Day of Excellence in Rapid City. Hosted by Leadership Rapid City, the one-day conference focused on fostering personal and professional growth.

We showed up to the Rushmore Plaza Civic Center yesterday, coffee in hand, interested to see if the speakers would have anything to teach us (and praying they would be funny). More than 1,200 people had the same idea, and luckily, we weren’t disappointed. …Read more »

By Aubrey Watts | May 18, 2010

Kashi Company...On a mission to keep their branding consistent

Still jealous of our fearless leader’s trip to Florida while we suffered through a mid-spring wintery mess, we cornered Robert into giving us another lesson he took away from the Alliance of Marketing Communications Agencies conference in West Palm Beach.

Takeaway #2: Branding is not just a logo, it’s a means to success

For any new company, success is the ultimate goal – to come out above competitors – but many small businesses often find themselves falling short. One of the biggest mistakes made is failing to understand what a brand is. Establishing a brand is the first crucial step towards true success. Not only is a brand important to the success of your business, it also allows for the opportunity to share what your company is about, who you are and what your business have to offer. …Read more »

By Kyle McCabe | April 20, 2010

Think of your face.

I wrote previously about my experience at OTA Sessions a few weeks ago, and highlighted some of the topics discussed. It all boils down to changes in the way we do business; whether you like it or not, these changes are occurring.

In this (holy crap it’s long) article I am going to outline what some of the speakers at OTA Sessions said about how to approach this new marketplace–and the new “consumer”–we’re faced with.

Social communication isn’t new

While social media like Twitter and Facebook are new, they are simply vehicles for an activity we’ve always engaged in. Humans are fundamentally social and always have been. We are drawn to each other and impelled to communicate and belong to social groups; something greater than ourselves.

The difference now is the marketplace is shifting to media through which human interaction is enabled–necessary, in fact–rather than muffled or disabled.

Here’s what our speakers had to say …Read more »

By Tracy Mailloux | April 13, 2010

[In this guest post, Tracy Mailloux points out a trend in advertising he noticed while on his Great Education Adventure, and is kind enough to share some insight with us. Thanks, Tracy! ]

Interactive TV ad

Traditional TV isn’t dead… yet. It is, however, on a respirator, and the priest has been called in for last rites.

Digital TV, on the other hand, is very much alive. Although in it’s infancy, it is growing at a rapid pace–its steroid of choice: advertising.

Now I know what you are thinking, “there’s nothing new about advertising on TV.” True, advertising has been around ever since cavemen could sketch on rock walls. But with the digital revolution in TV, advertising is becoming more and more interactive and engaging, which is a new thing for ads. …Read more »

By Kyle McCabe | April 6, 2010

Last week I wrote about OTA Sessions, which I attended the week before, and gave some overall thoughts about the experience. For the next couple of posts I will attempt to dive a little deeper and find out what it all means for you and I.

Most of the ideas discussed by the event speakers can be boiled down to one thing: changes. Changes in the marketplace and marketing; changes in the “consumer,” and the “user”; changes in the way we interact as people, and changes in the way we do business because of it; changes in our thinking and our actual physiology.

So how exactly has the marketplace changed? Here’s what some of our speakers had to say about the current state of things, with a little commentary thrown in: …Read more »