I’m sure you’ve heard the saying “Common sense isn’t.” I find this to be true more often than not.

In the case of SEO and keywords, many times it seems “common sense” needs to be ignored or thrown out the window entirely. Every person has their own perspective and their own ways of doing things. Search is no different. Ask 10 people to find a single product online, you’ll probably get 7 different keyword searches.

In fact, according to Google’s internal data at the time of this post, 16% of searches each day have never been submitted before.

So where is the “common” here? We all want to optimize our websites for search engines – that’s how we get found these days. Hell, I have clients telling me this now, so I’d say it’s probably common sense. But what does it mean?

What is optimization?

“Optimization” seems to have a reputation for being some magical voodoo concoction we apply to the web server, or a wand we can wave at our screens and Inquisio Optimus! Heh. Not likely, Potter.

Search engine optimization is a very focused, data-driven effort. Like a thin-beam flashlight in a dark room, you can’t focus everywhere at once. You need to find the most relevant area (keywords) to focus on, and then put them on your website in a way that makes sense.

But you can optimize for only so many keywords before you’ve diversified your website’s subject matter into search obscurity. But how do we know what keywords to focus on? It’s actually very simple.

How to Choose Keywords

There are two main figures to focus on here.

Traffic: we need to determine as best we can how much daily traffic a keyword gets. By this I mean to ask how many searches per day, on average, occur for this particular word or phrase?

Competition: we also need to find out how many other websites are indexed for this phrase. This is our competition.

Google has all this data, and they’ve generously shared it with us. Competition is easy, as you just type the term into the search field and see how many total results are returned. That’s your total competition.

To get an idea of average traffic, we use Google’s Keyword Tool (sign in for best results). So let’s say I do woodworking and I want to sell items on my website. I need people to find my website for woodworking related terms. So let’s see what Google has to say.

Woodworking gets a monthly average of 823,000 searches, so a daily average of about 27000. This is fantastic! So let’s look at the competition: 53,300,000. Oh. Alright, so our chances of being ranked well for this keyword…pretty much zero, unless we have millions to spend.

But I don’t just do “woodworking,” do I? How about “custom woodworking?” Google says 403 average daily searches and about 1,820,000 competitors. That’s pretty good search traffic, but the competition is still really stiff. But I don’t do all kinds of woodworking, I specialize in furniture.

For “custom wood furniture” we have 146 average daily searches with 173,000 competitors. Ah, here we are – this is a good keyword phrase. Decent daily traffic that will be relevant, and not too much competition. I have a good chance of being ranked well for this term, given the right effort and enough time.

But this is just one keyphrase – I’ll need a small list of different keywords and phrases for my site. Better get researching!

Onward, upward

So you see the “common sense” approach doesn’t always work. Just guessing about keywords and optimizing for “woodworking,” would disappoint. A strategy based on research, however, will eliminate the guesswork and afford a much better chance at success. Of course there are more factors than just traffic and competition, but this is the starting point.

So let’s get started.

SEO, Keywords, and Common Sense is a post from: RSA Blog

Do you manage a Facebook page for your business? Social media is a free way to stay in contact with your customers. (Most of which probably don’t visit your website very often.)

Facebook provides a great way to get people interacting with your business from a platform they’re already using on a daily basis. There is a method to managing your Facebook business page and we have a few tips that will help build your fan base and elicit interaction on posts.

Post relevant information
Your posts should be industry specific. If you sell computers, an example post could be details on the new Apple iOS 5 operating system. Not all posts need to contain information about your business but they should be applicable.

Poll your audience
Free tools like the “Questions” application allow you to survey people who “like” your page. If the question is a good one people are more likely to contribute and share the question on their own walls for more eyes to see.

Media adds depth
Adding a photo is rather simple and increases the likelihood that people will view your post. If you have several photos from an event or a conference you attended, create an album.

Pat yourself of the back
Use your Facebook page as a PR tool. Tell your fans about accomplishments and customer success stories. Did your business just win an award? Take a picture and put it online for everyone to see. Success instills customer confidence and customer confidence equals more business.

Have a contest
These contests don’t have to be formal. It could be as simple as saying, “the first 10 people to like this post will get a coupon for $5 off their next purchase.” If people know you are prone to offer deals they will be more likely to visit your page without being prompted.

Bonus tip: Try to use proper punctuation and spelling whenever possible. You should also avoid smiley faces and excessive exclamation points. It’s great to be excited but too much schmooze could make you look like a jerk.

5 tips for gaining impressions and interaction on your Facebook page is a post from: RSA Blog

This is how we feel about your mission statement.

Let’s be frank, here: mission statements are boring. No one reads them, no one cares.

Alright, “no one” is an exaggeration. There’s got to be someone out there who cares, otherwise people would stop publishing mission statements on their websites, right? So, do you have one on your website? It probably sucks.

Look, for most organizations the mission statement is not for the customers. It’s for the employees. It’s for you. It speaks to a vision you should all have and operate from. This keeps things moving smoothly in one direction, ensuring a consistently positive customer experience.

In this case, you wouldn’t put your mission statement on your website. It’s that simple! Frame it and put it in the conference room or break room for internal staff to see.

Admittedly, though – in some cases an organization’s mission statement is relevant to its customers and the public. Maybe that’s you. In that case, follow these guidelines to craft a mission statement that doesn’t suck:

Vague, generalized mission statements suck

Yours should be specific. A mission statement must be tailored to your organization’s specific purpose and goals, otherwise it’s useless. See this example of a completely useless mission statement (hit cancel on the popup).

Puffery in a mission statement sucks

Don’t fill your mission statement with buzz words that are vague and meaningless. Just get to the point and be clear about it. Test it on your employees – if they can’t specifically relate to your mission statement, then your customers can’t be expected to back you. See the above link for an example of “vague.”

Confusing mission statements suck

How many people were in on the development of your mission statement? Too many cooks in the kitchen can make the mission statement confusing. If your organization has a clear goal, make sure that is reflected in the mission statement. Otherwise it’s probably not ready for public viewing.

Boring mission statements…that’s right, they suck

Try asking strangers if your mission statement makes sense. Do they understand what it says? Is it memorable? Does it make them care or get them excited? If not, it needs work. Make sure your mission statement tells a story and sparks an interest among your customers, or it’s useless to you and them.

What do you think mission statements are worth? How do did you craft your mission statement? Share it in the comments!

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Photo courtesy of gonzalomerat

Your Mission Statement Sucks is a post from: RSA Blog

Places

Did you know one in five Google searches is for local information? People of all ages now go online to look for details about local businesses and organizations. That’s why it’s so important for business owners to make sure they manage their web presence – one place to start is your Google Places listing. Are you listed? Have you “claimed” your listing? Updated it with correct phone numbers, addresses, websites, business hours, special deals and promotions, photographs and even videos?

Google creates basic Places pages for many businesses automatically, but the business owner has to “claim” and update it with complete information. Check if you already have a Places page by searching for your business name under Google maps, and clicking on your link when it shows up on the left. If there isn’t a listing for your business, you can create one. If one exists, you’ll have the option to claim it.

When claiming a business, you’ll need to choose a way to verify your listing. Google will either send you a postcard with a PIN number or call you with a PIN number; either way, you will need to type in your unique PIN to verify ownership and complete your Google Places listing.

Your Google Places page comes with a slew of benefits. Not only are the pages free, but they usually appear on the first page of local search results for your business. That’s because Google has given precedence to local searches, and this only helps your overall visibility.

Most importantly, your Google place page is interactive. Your URL, address and phone number are all right there, so a potential customer can go directly to your website, call your business, click on pictures of your business, see your location on a map, and get directions to travel there. All the information is in one place, which makes customers happy – and more likely to visit you.

Is Your Place on Google Places? is a post from: RSA Blog

Your marketing materials may target various demographics, but they should also present a consistent message about your brand; including the features, benefits and quality of your products. When potential customers encounter your business card, brochure, catalog, billboard, television ad, website or other marketing materials, it should be apparent they have a connection with the same brand.

Here are 5 ways to keep your brand consistent:

1. Use similar graphics on each piece

Keeping the imagery similar and repeating some elements across different materials and media creates a clear connection between them all, making sure those who encounter multiple pieces ‘get’ the repetition. Without doing this, your pieces may seem to be disconnected as if they each advertise a different brand.

2. Place key graphics in similar locations

If there is a focal image for the campaign, or even just your logo, keeping it placed in the same or similar place on each piece helps create that cohesive feel that speaks to people of a solid, consistent brand.

3. Use consistent fonts

Much like imagery, typeface inconsistency can be detrimental to your campaign. Many small businesses and new marketers and designers fall into the trap of trying to use too many typefaces in one piece or across a whole campaign. This ruins cohesion and can create a sense of chaos and instability; useful sometimes, perhaps, but most likely not in your case. Avoid this by choosing just 2-3 typefaces for the campaign.

4. Use the same color palette

There’s no good reason to use one shade of blue on one piece and another on a second piece. Yet there are many reasons to use the same shade on both: consistency, cohesiveness, and efficiency, to name a few. Help give your brand a solid position in the minds of consumers by keeping your colors consistent across media.

5. Coordinate paper for your print materials

The kind of paper you print on can be just as important as the imagery, type, and colors you choose. Make sure each paper you choose works together instead of creates a sense of inconsistency.

Bonus: Don’t forget web!

If you’re also developing a website for your company, it should have a clear marketing message that fits your product. It should offer support materials, contact availability and background that is suitable for the product or service you are selling. The visual appeal of the site should reflect that of your printed marketing materials. Using similar graphics and even repeating some of the same elements in consistent places will aid in unifying your marketing message.

5 Ways to keep your advertising consistent is a post from: RSA Blog

There are all sorts of tools that you can use to help your start-up, small business or established corporation grow. Whether you want to improve communication with your employees or provide a better buying experience for your clients and customers, there is probably a tool for that.

It’s no secret, and you’ve probably heard it before – we live in an information age. There are always new gadgets coming out and it can be difficult to keep your business on top of the latest trends. We’re here to help!

These are a few tools that I have found most successful for social and business communications.

1. Skype: This application lets you easily connect with people that you would otherwise never see. Maybe you have a client that lives across the state. Use this tool to improve relations with customers, co-workers and even your distant relatives and family members. Most laptops already come with a built-in webcam and if your desktop computer doesn’t have one they can be purchased for less than $30.
2. Dropbox: If your business doesn’t already have an internal file sharing program you should give Dropbox a try. This application is free to download and super easy to use. You can create folders for different projects and share them with select people. The more you spend, the more storage space you will get. Try out the free version and you will get 2 GB storage space. If you like the program you can upgrade to the 50 or 100 GB plan.
3. Square: A relatively new product, Square is a miniature credit card reader that plugs into the headphone outlet of your iPod, iPhone, iPad, Droid or whatever smart device you have. The device is free and adding your personal or business bank account is easy. Now you can accept payments wherever you are, not limited by cash or check-only purchases. The cost of renting a standard counter-top card reader is expensive and takes up a lot of space. With Square, you can save money and have the option of mobility when going to trade shows and business meetings.

I would talk about Facebook, Twitter and other social media but by now I’m sure you already know the value of those tools.

Don’t be afraid to try something new. The tools listed above and many others like it are proven time-savers and moneymakers. You can maximize efficiency, gain new business, be social and have fun while doing it.

Tools to make your business blossom is a post from: RSA Blog

Have a nice cup of ANGRY BADGER!

Change is hard. How many times have we heard that? Change is hard because it involves risk, effort, and some level of emotional investment. We don’t like that stuff – it’s uncomfortable. We fear it (This is one case where “it’s more scared of you than you are of it” doesn’t apply).

The status quo is predictable. It’s controllable. It doesn’t involve any new or extra effort. We like that stuff – it lets us coast and enjoy what we have. It’s all warm and fuzzy. Curl up by the fire with a good book and a cup of status quo. Oh yeah.

But the status quo can change. And when it does, you find you’re holding an angry badger, not a warm cup of goodness. Suddenly you’re looking at the same risks and efforts, but less time to figure it out. Better to embrace change before it embraces you and grinds you into dust (Or scratches up your arms and poops on your carpet). Better to see it coming and adapt.

So many businesses are stuck in their current rut, not realizing this was never meant to be permanent. The world changes constantly, and it’s not waiting for you. Being a well-established brand isn’t good enough anymore (Hi, GM. Oh hi, Yahoo…didn’t see you there). You’ve been successful doing things one way, perhaps, but that success doesn’t secure your future.

Adapt and grow, or be overrun. That’s always been the reality of business, it’s just become much more apparent these days where change happens much more quickly and on a grander scale.

So publish that website. Write that blog. Start your new company. Try out Twitter. Buy that cool, new phone. Hire that new team member. Take a risk, people. No one ever got anywhere by sitting around. Well yeah, unless they’re in a car.

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Photo courtesy of cpoke

Change is Inevitable – Be Adaptable is a post from: RSA Blog

As self-professed social media junkies, we have a pretty robust obsession with keeping tabs on what’s happening right now in all facets of the marketing world. We constantly have our eyes peeled for info about emerging technologies, new platforms, and most importantly, innovative campaigns that mix it up in new ways.

Take, for example, some of the inspiring (or at least creative) work we’ve been passing around the office this week:

• Omo detergent: This Brazil-based campaign is taking the marketing + GPS recipe to a whole new level. The company planted GPS tracking devices in 50 boxes of detergent, which activate when the consumer takes them off the shelf. A promotions agency will follow the lucky buyer home, surprising the family with a video camera and a day of “outdoor fun.” A bit on the stalker side, perhaps, but definitely a new way to reach the consumer.
• Levi’s Walk Across America: This two-minute stop motion commercial nixed the aggressive sales pitch and went viral. It’s a visually stunning piece, and we’re partial to the footage of good old Mt. Rushmore. YouTube views hit nearly 2 million in just two weeks.

  Click here to view the embedded video.

• Domino’s: The pizza chain’s rebranding strategy continues with the admission that food commercials may actually (gasp) doctor the product before filming it. The Show Us Your Pizza challenge encourages hungry people to upload their own pictures of Domino’s pizzas for a shot at cold hard cash. Simple concept, but we give it an A+ for engaging the audience.

These campaigns all incorporate a social element: from the Levi’s video that’s been shared and commented on thousands of times to a dedicated website that will feature footage of Omo’s winners and their stories, social media has become an integral part of the marketing mix for both big brands and small businesses alike. Traditional advertising continues to be a major player for most businesses, but combined with social, the results can be especially powerful.

Of course, social media is constantly changing, which is both exciting (for us) and intimidating (for some of our clients). We see a lot of small businesses that are interested in venturing into social, but they’re nervous about getting started. Should they be on Twitter? What about FourSquare, or LinkedIn, or Facebook? Should they start a blog? What crazy stunts do they have to come up with to be competitive? With new tools emerging as “the next big thing” all the time, businesses are overwhelmed and unsure how to spend their time and money.

Our advice? Don’t worry about tackling every social media platform or replicating million dollar detergent stalking campaigns. Start small – focus on your business goals and pick a tool that will best support your initial efforts.  It takes commitment to build a successful social media strategy, but it doesn’t have to be over the top. Provide helpful information, talk with (not at) your audience, and post often. It’s really that simple!

Still confused about the whether social is right for you? Take a look at the answers to some  social media FAQs Kyle posted awhile back.

Social Media Inspiration: Detergent Stalking and Other Stories is a post from: RSA Blog

A while ago I wrote about the idea of being “transparent” or “authentic” in the social web. My theory is that full transparency is actually over-disclosure (and therefore undesirable), and authenticity just means don’t be fake (rather than meaning “show yourself without any sort of filter,” as the word might imply).

This theory applies to social business (use of social media for an organization) as well.

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Transparency in Business

No single person is obligated to tell anyone anything (outside the legal sphere), but good communication demands a certain level of honesty.

For business, depending on the type of organization, you may be obligated to share certain information with employees, shareholders, customers, and the government. The relevant question, however, is where and when to do so.

Much of the information you might communicate to shareholders or employees probably isn’t appropriate for social media. But when communicating with customers, potential customers, and the public at large, reasonably honesty goes a long way.

Some advice:

• Own up to your mistakes, and do it quickly
• Be as quick to acknowledge failure as you are to boast success
• Respond to negative feedback in a constructive way, without giving people the runaround
• Let people know who they are talking to – a person is much more attractive than a brand
• If you post or reblog someone else’s idea or content, give them credit

Authenticity in Business

Authenticity is just as important for business as it is for personal, social activity. If you want real relationships with real people in any arena, a certain level of genuine openness is essential. The difference for business is that authenticity is about the brand, not the people.

We all know what it’s like to see or hear ads that just seem fake, or hear people talk in ways that seem inauthentic (by the way, we’ll help you drive granular methodologies leveraging next-generation applications to integrate leading-edge infomediaries). Our reactions may vary, but I would guess most people recognize this kind of artificiality for what it is, and reject it. No one who talks this way is being authentic.

Some advice:

• Your mode of authenticity will depend on the brand you represent. If your brand is about “quality customer service,” well you better not be treating your customers like an inconvenience
• Likewise if you tell a customer you’ll fix a problem, then fix it – don’t give them the runaround
• Neither should you be telling people you do things you don’t really do. If you sell a product of moderate quality in order to keep to a certain price point, don’t tell people you sell a product of the highest quality
• Don’t lie unless you’re a liar and want to be known as such
• Authenticity doesn’t necessarily mean you have to show the negative side of your organization, but when you’re showing ANY side, make it real
• If you’re ashamed to be authentic in this way, you need to change your business

Growth of social media gives us a new opportunity to expose the real “us” – business or personal – to other people. This is a good thing – it builds trust and long-term relationships.

So if you’re going to embark upon any social communication effort, just get rid of the old business persona of detached, callous, robotic nonsense. Be real.

Social Media and Business: Don’t Be Fake is a post from: RSA Blog

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The Black Hills Home Builders Association recently help a seminar for its members and invited RSA to come speak to them about social media for business. It was a great time with a small, intimate group, and we fielded quite a few questions. Here are a few of those questions, including our answers.

What is Twitter?
I’ve written about Twitter here a couple times. In short, it’s a networking tool, a way to engage in conversation with people around the globe. It may be new technology, but it’s still just people talking. Sign up for an account and post, 140 characters at a time, about things that matter to you and the people you wish to interact with, whether they be customers, prospects, colleagues or friends.

Try using Twitter’s search feature to find people talking about topics of interest, and begin to engage them. Keep in mind every “tweet” is an invitation to engage – people want to hear from you!

How much time should I spend on social media?
As much or as little as you want to. And like most things in life, you get out of it what you put into it. Some have called social media a big waste of time, others have thrived in the space and seen tremendous business success. I won’t lie to you – becoming adept at social communication for your business takes a lot of time. What that time is worth, and how much of it you spend on this kind of investment, will be up to you.

I spend most of the workday on Twitter, but it’s actually a passive presence: I let TweetDeck run on my desktop, updating me every so often about new tweets and conversations. I can then choose to ignore them and continue working, take a moment to read them, or take a few minutes to respond (though this last one can turn into hours of sporadic conversation if you want it to).

Which platforms are good to use?
This will differ (perhaps only slightly) for each business. There are literally hundreds of social networking platforms, though many of them are competing “clones” of the same concept. In any case it can be difficult to know which ones to use.

First, keep in mind you’ll never use them all, and if you try, you will spread yourself too thin and become overwhelmed. Second, decide which tools to focus on (this will depend largely on your overall goals, objectives for web, and the strategic approach you’ve developed).

In general I think many businesses could benefit from having a Facebook page, Twitter account, or Youtube channel, though that is not true in all cases. There are also “bookmarking” sites like Digg and StumbleUpon, and review sites like Yelp.

Another are that should get some attention as well is that group of tools created for monitoring the social web for mentions of your business, brand, competitors, or persons or topics of interest. This is a great way to supplement your market research and keep tabs on competitors, customers and prospects. In fact, if you don’t do anything else, do this. Some places to start include Google Alerts, Socialmention, or Trackur.

What kinds of things do you recommend posting?
If you’ve done the proper research and defined your goals and intended audience, this question will be much easier to answer. Though it will be somewhat different for every business, I’m confident that everyone can follow this guiding principle: be helpful, be interesting, or be gone.

If you’re not helping people out or posting something that is actually interesting to them, they are simply not going to care about what you have to say (I should know…)

How do I know what my audience wants?
Try asking them. You can make all kinds of assumptions, but the best way to find out what your audience wants from you is to ask. The next best way is to just dive in and see what engages that audience and what doesn’t.

Should I remove negative comments?
Any social platform worth using offers a way for people to comment on your content. The whole point of the social web is interactivity, and this is why people use it. If you’re removing user content, you are hampering that interaction.

That being said, there may be cases in which it is just better to remove a comment, if possible, and that decision is yours alone. In general, however, it can reflect well on you to let a negative comment stand, or even better, to respond to it in a constructive way.

That covers some of the bigger questions asked, and that we commonly get from clients. Are there other questions you might ask on this topic? Or would you have answered any of these differently? Please leave a comment!

Social Business Questions and Answers is a post from: RSA Blog