As self-professed social media junkies, we have a pretty robust obsession with keeping tabs on what’s happening right now in all facets of the marketing world. We constantly have our eyes peeled for info about emerging technologies, new platforms, and most importantly, innovative campaigns that mix it up in new ways.

Take, for example, some of the inspiring (or at least creative) work we’ve been passing around the office this week:

• Omo detergent: This Brazil-based campaign is taking the marketing + GPS recipe to a whole new level. The company planted GPS tracking devices in 50 boxes of detergent, which activate when the consumer takes them off the shelf. A promotions agency will follow the lucky buyer home, surprising the family with a video camera and a day of “outdoor fun.” A bit on the stalker side, perhaps, but definitely a new way to reach the consumer.
• Levi’s Walk Across America: This two-minute stop motion commercial nixed the aggressive sales pitch and went viral. It’s a visually stunning piece, and we’re partial to the footage of good old Mt. Rushmore. YouTube views hit nearly 2 million in just two weeks.

  Click here to view the embedded video.

• Domino’s: The pizza chain’s rebranding strategy continues with the admission that food commercials may actually (gasp) doctor the product before filming it. The Show Us Your Pizza challenge encourages hungry people to upload their own pictures of Domino’s pizzas for a shot at cold hard cash. Simple concept, but we give it an A+ for engaging the audience.

These campaigns all incorporate a social element: from the Levi’s video that’s been shared and commented on thousands of times to a dedicated website that will feature footage of Omo’s winners and their stories, social media has become an integral part of the marketing mix for both big brands and small businesses alike. Traditional advertising continues to be a major player for most businesses, but combined with social, the results can be especially powerful.

Of course, social media is constantly changing, which is both exciting (for us) and intimidating (for some of our clients). We see a lot of small businesses that are interested in venturing into social, but they’re nervous about getting started. Should they be on Twitter? What about FourSquare, or LinkedIn, or Facebook? Should they start a blog? What crazy stunts do they have to come up with to be competitive? With new tools emerging as “the next big thing” all the time, businesses are overwhelmed and unsure how to spend their time and money.

Our advice? Don’t worry about tackling every social media platform or replicating million dollar detergent stalking campaigns. Start small – focus on your business goals and pick a tool that will best support your initial efforts.  It takes commitment to build a successful social media strategy, but it doesn’t have to be over the top. Provide helpful information, talk with (not at) your audience, and post often. It’s really that simple!

Still confused about the whether social is right for you? Take a look at the answers to some  social media FAQs Kyle posted awhile back.

Social Media Inspiration: Detergent Stalking and Other Stories is a post from: RSA Blog

A while ago I wrote about the idea of being “transparent” or “authentic” in the social web. My theory is that full transparency is actually over-disclosure (and therefore undesirable), and authenticity just means don’t be fake (rather than meaning “show yourself without any sort of filter,” as the word might imply).

This theory applies to social business (use of social media for an organization) as well.

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Transparency in Business

No single person is obligated to tell anyone anything (outside the legal sphere), but good communication demands a certain level of honesty.

For business, depending on the type of organization, you may be obligated to share certain information with employees, shareholders, customers, and the government. The relevant question, however, is where and when to do so.

Much of the information you might communicate to shareholders or employees probably isn’t appropriate for social media. But when communicating with customers, potential customers, and the public at large, reasonably honesty goes a long way.

Some advice:

• Own up to your mistakes, and do it quickly
• Be as quick to acknowledge failure as you are to boast success
• Respond to negative feedback in a constructive way, without giving people the runaround
• Let people know who they are talking to – a person is much more attractive than a brand
• If you post or reblog someone else’s idea or content, give them credit

Authenticity in Business

Authenticity is just as important for business as it is for personal, social activity. If you want real relationships with real people in any arena, a certain level of genuine openness is essential. The difference for business is that authenticity is about the brand, not the people.

We all know what it’s like to see or hear ads that just seem fake, or hear people talk in ways that seem inauthentic (by the way, we’ll help you drive granular methodologies leveraging next-generation applications to integrate leading-edge infomediaries). Our reactions may vary, but I would guess most people recognize this kind of artificiality for what it is, and reject it. No one who talks this way is being authentic.

Some advice:

• Your mode of authenticity will depend on the brand you represent. If your brand is about “quality customer service,” well you better not be treating your customers like an inconvenience
• Likewise if you tell a customer you’ll fix a problem, then fix it – don’t give them the runaround
• Neither should you be telling people you do things you don’t really do. If you sell a product of moderate quality in order to keep to a certain price point, don’t tell people you sell a product of the highest quality
• Don’t lie unless you’re a liar and want to be known as such
• Authenticity doesn’t necessarily mean you have to show the negative side of your organization, but when you’re showing ANY side, make it real
• If you’re ashamed to be authentic in this way, you need to change your business

Growth of social media gives us a new opportunity to expose the real “us” – business or personal – to other people. This is a good thing – it builds trust and long-term relationships.

So if you’re going to embark upon any social communication effort, just get rid of the old business persona of detached, callous, robotic nonsense. Be real.

Social Media and Business: Don’t Be Fake is a post from: RSA Blog

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The Black Hills Home Builders Association recently help a seminar for its members and invited RSA to come speak to them about social media for business. It was a great time with a small, intimate group, and we fielded quite a few questions. Here are a few of those questions, including our answers.

What is Twitter?
I’ve written about Twitter here a couple times. In short, it’s a networking tool, a way to engage in conversation with people around the globe. It may be new technology, but it’s still just people talking. Sign up for an account and post, 140 characters at a time, about things that matter to you and the people you wish to interact with, whether they be customers, prospects, colleagues or friends.

Try using Twitter’s search feature to find people talking about topics of interest, and begin to engage them. Keep in mind every “tweet” is an invitation to engage – people want to hear from you!

How much time should I spend on social media?
As much or as little as you want to. And like most things in life, you get out of it what you put into it. Some have called social media a big waste of time, others have thrived in the space and seen tremendous business success. I won’t lie to you – becoming adept at social communication for your business takes a lot of time. What that time is worth, and how much of it you spend on this kind of investment, will be up to you.

I spend most of the workday on Twitter, but it’s actually a passive presence: I let TweetDeck run on my desktop, updating me every so often about new tweets and conversations. I can then choose to ignore them and continue working, take a moment to read them, or take a few minutes to respond (though this last one can turn into hours of sporadic conversation if you want it to).

Which platforms are good to use?
This will differ (perhaps only slightly) for each business. There are literally hundreds of social networking platforms, though many of them are competing “clones” of the same concept. In any case it can be difficult to know which ones to use.

First, keep in mind you’ll never use them all, and if you try, you will spread yourself too thin and become overwhelmed. Second, decide which tools to focus on (this will depend largely on your overall goals, objectives for web, and the strategic approach you’ve developed).

In general I think many businesses could benefit from having a Facebook page, Twitter account, or Youtube channel, though that is not true in all cases. There are also “bookmarking” sites like Digg and StumbleUpon, and review sites like Yelp.

Another are that should get some attention as well is that group of tools created for monitoring the social web for mentions of your business, brand, competitors, or persons or topics of interest. This is a great way to supplement your market research and keep tabs on competitors, customers and prospects. In fact, if you don’t do anything else, do this. Some places to start include Google Alerts, Socialmention, or Trackur.

What kinds of things do you recommend posting?
If you’ve done the proper research and defined your goals and intended audience, this question will be much easier to answer. Though it will be somewhat different for every business, I’m confident that everyone can follow this guiding principle: be helpful, be interesting, or be gone.

If you’re not helping people out or posting something that is actually interesting to them, they are simply not going to care about what you have to say (I should know…)

How do I know what my audience wants?
Try asking them. You can make all kinds of assumptions, but the best way to find out what your audience wants from you is to ask. The next best way is to just dive in and see what engages that audience and what doesn’t.

Should I remove negative comments?
Any social platform worth using offers a way for people to comment on your content. The whole point of the social web is interactivity, and this is why people use it. If you’re removing user content, you are hampering that interaction.

That being said, there may be cases in which it is just better to remove a comment, if possible, and that decision is yours alone. In general, however, it can reflect well on you to let a negative comment stand, or even better, to respond to it in a constructive way.

That covers some of the bigger questions asked, and that we commonly get from clients. Are there other questions you might ask on this topic? Or would you have answered any of these differently? Please leave a comment!

Social Business Questions and Answers is a post from: RSA Blog

Kashi Company...On a mission to keep their branding consistent

Still jealous of our fearless leader’s trip to Florida while we suffered through a mid-spring wintery mess, we cornered Robert into giving us another lesson he took away from the Alliance of Marketing Communications Agencies conference in West Palm Beach.

Takeaway #2: Branding is not just a logo, it’s a means to success

For any new company, success is the ultimate goal – to come out above competitors – but many small businesses often find themselves falling short. One of the biggest mistakes made is failing to understand what a brand is. Establishing a brand is the first crucial step towards true success. Not only is a brand important to the success of your business, it also allows for the opportunity to share what your company is about, who you are and what your business have to offer.

But we already have a logo….that’s not enough?

No it’s not. Your company name and logo represent your brand, yes, but that brand goes much deeper. A brand is the way customers perceive your business and relate to the services offered. A brand also allows your company the opportunity to define a reason for doing business. Finally, a brand proves your effectiveness in marketing to specific audiences through various media outlets.

Before you get the investors lined up and the first product is designed, a clear image of your company brand should be in place. With this, you can easily identify and market towards the correct target audience, attracting the appropriate customer base.

What a clear branding strategy can do for you

“Seven Whole Grains on a Mission.” Chances are, more than half of you already know what brand I’m talking about.

There are multiple factors leading to the success of Kashi Company, but for this staff of 70 people, Kashi is not just a brand – it’s a way of life.

From commercials and cereal boxes to missionary work and recycling practices, Kashi Company is the best example of a company that has consistently remained focused on their goal while building their brand. This focus, dedication and sustainability have followed through to the products produced.

Through successful branding, Kashi has changed the way people view food while remaining true to their goal. Their goal: to provide healthy food through the use of natural ingredients.

A brand and mission that is so strong, it has remained untouched since 1984.

The moral of the story

Having a proper brand with a clear strategy to back it up is not only necessary but is vital to the success of any business.

When a Cool Logo Isn’t Enough is a post from: RSA Blog

Last week, as Rapid City was pounded with rain, snow, and blistering winds (in early May, no less), our fearless leader ventured south to attend the Alliance of Marketing Communications Agencies conference in West Palm Beach.

Lady Gaga recycles...and uses genius product placement.

While Robert didn’t bring back sunshine or “I swam with dolphins” t-shirts for the worker bees, he did gift us with some conference nuggets that we’d love to share.

Takeaway #1: kids are smart.

Today’s tweens have grown up in the world of 24/7 advertising, where everything from their underpants to their morning cereal is a blatant advertisement for a movie superhero, cartoon character, or up-and-coming pop star. Tweens are exposed to so many messages in any given day that they’ve learned to tune out the noise, skipping commercials and ignoring movie previews altogether. So what’s a marketer to do?

Get smarter. Learn to craft messages that don’t look like the tried-and-true commercials everyone expects to see during the four-minute gaps in our favorite television programming. Creative product placement boosts credibility and top-of-mind awareness for your product, when mixed in a believable way.

Bank of America struck marketing gold when it announced a partnership to present History’s “America: The Story of Us” last month. The channel’s 12-hour miniseries is sprinkled with two-minute mini-documentaries detailing Bank of America’s role in American history. The mini-documentaries are shot and narrated in the same style as the series, blurring the line between programming and advertisement.

Other recently successful placements include the partnership between NBC’s “The Biggest Loser” and Subway; contestants visit a Subway restaurant in nearly every episode.  Lady Gaga made headlines for working in a bevy of products for her big-budget “Telephone” video, including Diet Coke cans (used as curlers) Virgin Mobile, Miracle Whip, and her own branded Heartbeats headphones, among others.

To make sponsorships and product placement work, especially for tweens, it’s important to make sure the product and the project fit together naturally. Find an angle that seems organic, not forced, and you just might get through to the smarty pants generation.

Stay tuned for more takeaways from Robert and the AMCA conference. And who knows, maybe he’s just waiting until later in the week to give us our t-shirts?

Palm Trees and Product Placement is a post from: RSA Blog

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In an economic drought, good customer service is digging for water. You have to work at it and be smart about it, but it doesn’t have to be difficult. Here are a few things you can do right now to improve your customer service.

1. Listen to your customers
Listen to their complaints. Listen to their problems and their solutions. Listen to their successes and failures, their goals and plans, hopes and dreams; their boring and crazy stories. But don’t just be passive. Ask your customers to talk!

These are the people you need, and who need you. They are the lifeblood of your business, and they are your community. Get to know them, build relationships. Build trust. It starts with listening. Share their excitement, but be quick to root out and squash the causes of their frustrations.

2. Listen to your colleagues
The employee is every bit as important as the customer. An employee can make or break a sale; can gain the trust and loyalty of a customer, or lose it forever.

Listening does not just mean hearing sounds; it’s not passive. It means comprehending, it means dialogue. It means suppressing the ego, looking for the causes of problems, and solving them.

If you are a business owner, your staff represents YOU to your customers, but they also represent your customers to you. Better pay attention. If you work for someone, listen to your co-workers in the same way. This builds trust and shapes a cohesive unit, leading to better customer service.

3. Be open to change
Listening is good, because it allows excitement to be shared and also the burden of frustrations. But understanding the things you hear is one thing – acting on them is another. What created the excitement? Can we try to create more of this? What caused the frustration? How can we avoid more of this?

Change is hard. But it happens with or without you. Your customers and employees, both, will expect poor situations to be fixed. If it doesn’t happen they will no longer be yours.

4. Follow through
Do what you say you’re going to do. I absolutely hate it when people don’t follow through, all the more so because I’ve failed in this area so many times. But it’s as critical as it is fundamental; if you say you will provide a service, then do so. If you say “we provide quality customer service,” or “service you can depend on,” well dammit you’d better deliver.

The corollary to this, of course, is don’t tell me you’re going to do something if you don’t know for sure if you can. A little open communication goes a long way.

5. Strive for consistency
Say you go to a restaurant where you absolutely love the food, but are disappointed by poor quality. How likely are you to return? How likely are you to say to others, “yeah, this place is going downhill”?

Maintaining consistent quality of product or service is difficult. There are many variables, but remember you’re not in this alone. Your customers will tell you if you’re slipping, and so will your employees. Take care of points 1 and 2, and you’ll stand a much better chance of staying on top of this one. But also remember consistency has to apply to all the above points.

Good customer service takes unceasing effort. Maybe that’s why so many businesses don’t have it, or don’t have it consistently. But does any of this stuff work? Is it worth the effort? Am I full of crap?

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Photo courtesy of Tonamel

5 Ways To Improve Your Customer Service is a post from: RSA Blog

Blogging is a waste of time?

Seriously, why bother? Isn’t this kind of a waste of time? It’s not like blogs really matter – it’s just throwaway content, after all. What really matters is the website.

False.

Look, the web is about two things: content and search. Content because that’s what you’ve come for, and search because that’s how you find the content. Nothing else matters.

In light of this, a blog can be the most important tool you employ for two reasons:

1. A blog is all about content. But you have to make that content matter. It needs to be quality content; relevant content. Guess who loves quality content? That’s right: your customers and the search engine they used to find you. This content is useful to them; it helps them make decisions, helps solve their problem. It gives them a reason and a method to engage you.

2. Blogs are inherently search-engine optimized. They make you much more findable, which can drive a lot of traffic to your website. But SEO needs to be strategic. You have to pay attention to your audience and the keywords they use to make this work well (no, using random keywords based on intuition is not optimization – that’s called blind guesswork; fumbling in the dark).

Your website is important, to be sure. It is the hub around which all your online activity orbits (and often the blog *is* the website). But a blog can be an “orbital” with one hell of a gravity well, attracting searchers to your content and your website,  so don’t write it off too quickly.

Alright, you’ve got my opinion on it. What do you think? Are blogs just a place to toss extra content that doesn’t matter? Why bother?

Why Blog? is a post from: RSA Blog

Don't get robbed.

I don’t know anything about rockets or surgery. If I wanted to find a good rocket surgeon, I wouldn’t have the faintest idea where to start. I’m not at all confident I could find the right person for the job; someone who won’t rip me off or do a half-baked job (hey, no disrespect to rocket surgeons, but some of you are kind of shady).

If you feel that way about finding a good web designer*, I may be able to help (yeah, some of you are shady, too).

There are key values, practices or qualifications in any profession that can help you judge its practitioners. So you might proceed in your search with greater confidence, I’ve outlined below some key things to look for in a good web designer (Surprisingly, little of it has to do with actual ‘design’ skill).

1. A good web designer listens.
It’s incredibly difficult to solve a design problem without knowing what that problem is. A designer who listens when you explain your business and web needs is going to be much better equipped to provide an effective solution.

If the designer seems to be doing all the talking, consider moving on. They might be the best designer in the world, but if they haven’t listened and understood your problems, it’s unlikely they’ll give you an effective solution.

2. A good web designer asks questions.
In my experience, clients are not always able to articulate their needs, wants, or problems the first time. Sometimes it’s the questions they’re asked that will bring issues to the surface, or reveal directions or solutions right away that may have been overlooked.

If a designer isn’t asking any questions, he’s either telepathic or he doesn’t care much about solving your problem.

3. A good web designer solves business problems.
It’s not about making things pretty. Many designers – and clients – get caught up in the aesthetic aspect of the work, or the latest design trends and tricks. If you want a product that will address your specific needs, however, you want a designer with a more ‘objective’ perspective, who focuses on *your* business problem, not someone who churns out another carbon copy of their latest design obsession.

Look at their portfolio with a critical eye. If they show work in diverse industries, the graphical elements and overall styles should be very different.

4. A good web designer helps you understand what he does and why.
Some people don’t like having to explain themselves or educate clients on design or usability fundamentals. Their language will be intentionally vague and full of buzzwords in an effort to bedazzle or confuse, or they’ll simply talk to you like you’re a third-grader.

Look for someone who cares enough to help you understand everything that’s going on. Their language will be accessible, and they won’t talk down to you.

5. A good web designer has a wide range of in-depth industry knowledge.
Unless you’re on a three-figure budget, you probably don’t want to hire the kid next door who took one HTML class and has a Geocities (RIP) site. To ensure a successful outcome, you’ll want to make sure your designer or agency is proficient in basic tools such as Photoshop or Fireworks, XHTML and CSS, and also has skills in things like search engine optimization, programming, web writing, marketing, the web-hosting process, and maybe even some print graphic design.

Ask the designer about her process. What steps will she take to solve your problem? What tools does she use? Does she adhere to web standards?

6. A good web designer thinks of the end-user.
He knows it’s his job to be the advocate for the people who will be using your website, and for the content those people will be viewing.

While your opinion on design, content, interface and usability decisions is important, it’s only important to the degree that it’s informed by business sense and knowledge of your customers and industry. If your opinion is merely based on personal preference or assumptions about your audience or web users, a good web designer will argue the point – and he’d do well to argue vigorously (but respectfully, right designers?).

If a designer isn’t concerned about how the people visiting your website will use it, but only about his own preferences – or even yours – it’s time to move on.

7. A good web designer is a professional.
Design isn’t all about skill in creating dazzling graphics. It’s also about knowing enough about business and marketing to create an effective solution to whatever problem you face. It’s about being consistent in communication, professionalism, and work. It’s about delivering as promised.

A designer who doesn’t care to dress reasonably well, speak well, or solve your problem effectively in a timely manner probably doesn’t care much about you as a client. Or eating anytime soon.

8. A good web designer is honest.
Hell, any good professional is honest. Right? RIGHT? If business is all about making money at the expense of quality work and lasting relationships, then we’re all doomed. (Notice anything about our economy lately?)

A good web pro will tell it like it is. They won’t make guarantees about your search engine rankings. They won’t claim to be a social media “guru”, or expert, or rock star, maven, ninja, wizard, or god. They won’t inflate the price of their work to unreasonable proportions but neither will they deep-discount their work just to make the sale.

If the designer you’re talking to does any of this, run away. Better yet, call me.

And more…

There are plenty more I could list, but you get the idea.

The most important thing you can do when looking for a good web designer is to ask questions. Asking more questions will help you understand the process of web development much better if you’re talking to a good web pro, or it will bring up a lot of red flags if you’re face-to-face with a poor one.

Have you ever had a bad experience with a designer? Tell us about it here, and offer your own advice for finding a good web designer.

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* This implies ‘one person working independently,’ but for the purposes of this article I mean to include all web professionals: agencies and other web organizations; anyone you might hire for your web project.

How to Find a Good Web Designer is a post from: RSA Blog

Twitter overload...

I was reluctant – VERY reluctant – to write this post. Do we really need another post about Twitter? I’ve run across some Twitter users (for biz) lately that tells me perhaps we do. After all, some people are just now signing up, and may not have read any of the twizillion “Twitter 101″ posts available.

So… here we are. How to set up and use Twitter for business.

1. Use your real name.
When you sign up your account, include your real name. It can be your username or not, but include it in the “name” field at the least.

If you don’t want people to know who you are, social media probably isn’t for you.

2. Fill out your bio.
In general, I don’t follow people who don’t have a bio, and I’m not the only one. Why? Because the only reason I would want to follow you is because of who you are. If I don’t know who you are, I’m far less likely to follow.

Beyond just telling other people who you are, the bio can also help explain why you’re on Twitter in the first place. Many people use Twitter for business, so they naturally include their occupation and position in the bio, along with interests pertaining to their field of work.

If you don’t want people to know what you do, go ahead and skip Twitter.

3. Fill in your location.
Some people are leery of this because of privacy issues. But consider: 1) if you’re using the internet, your location is already compromised, and 2) no one really cares where you are except that it somehow relates to themselves.

In other words, the fact that I am in Rapid City, South Dakota only matters to other people in this area, and can already be found out through other means (see: Google).

The advantage of posting your location is it will be much easier to network with locals, and associates you with your region in searches. So use your city and state (not GPS coordinates, you geeks – no one knows what those mean!)

If you don’t want people to know where you are, avoid the internet. And mobile devices. And electricity.

4. Don’t protect your tweets.
This is bad enough for personal use, but for a business? You might as well not bother with Twitter.

So many people will say “no one gives a crap what you think,” and maybe there’s some truth in that, if all you are posting is a useless stream of narcissistic minutiae. But I think people are more interested in each other than we’re willing to admit, provided what you have to say is relevant to others.

Tweets I can’t see are not relevant. Part of how I decide whether or not to follow someone is by looking at what they’ve been talking about. If I can’t see that, I’m just not going to bother.

If you hop on Twitter and protect your updates, it’s like walking into a mixer and standing in a corner whispering. Are you here to network, or what?

If you don’t want people to hear what you have to say, don’t bother with the internet at all.

5. The only thing that matters about your avatar is consistency.
People will tell you to post your real picture with a smiling face, and they’re not wrong. But if you can’t bring yourself to do that (I’m working on it), then at least make sure whatever you post as your profile picture is something you want to keep there for a while.

Your profile photo should reflect your company somehow, to keep things consistent. A variation of your logo is a good choice. Just try not to change it often.

When I scan my Twitter feed (at a certain point you will have to do this), I find myself stopping at specific tweets because of the person’s avatar. Either the picture stands out, or I’ve grown accustomed to paying attention to that person’s tweets. Either way, the avatar is what keeps me from overlooking that person.

The problem is these people may change their profile photo frequently. Now I don’t recognize them, and am more likely to overlook them when scanning the feed.

If you don’t want people to know what you look like… uh… you’re probably like me.

6. Use a custom background.
The default backgrounds make me sleepy. Change it to a solid color, if you have to, but PLEASE use something custom. You can Google search for pre-made backgrounds, too, but keep in mind the background should also fit your company or brand.

Change your background under Settings, in the Design tab.

If you use the default backgrounds, you’re boring. Or lazy.

7. Engage!
Now you’re set up so people know who you are, what you do, and where you are coming from. These are all good things when you’re networking, especially for business.

Twitter isn’t a role-playing game. Be real or begone, ye foul beast!

Use Twitter search to find others like you or people having conversations about topics of interest to you. Find people to learn from. Find people to teach. Find people to laugh with, argue with, or people you can help or who can help you. Use TweetDeck, Seesmic or Hootsuite to streamline your efforts.

And have fun.

Seriously? Another “Twitter For Business” Post? is a post from: RSA Blog

Are you ready for the holidays?   Well, it is now October – Rapid City’s first snow has fallen.  Yes, it is long-due time to start thinking about the holidays – and holiday advertising (see tips below).

With a well crafted message, promotion and placement, holiday advertising can be incredibly effective.  Whether your business is retail or service oriented and regardless of your product’s gifting nature, the holidays are an opportune time to connect with people.

Reasons for holiday advertising:

• People are in the buying/giving spirit and feeling nostalgic.
• Your competition is surely advertising.  If they’re not, you have a huge advantage!
• TOMA (top of mind awareness). During the holidays, people have a number of things on their minds.  Even if you’re not selling gifts, you don’t want them to forget about you.
• People are looking for deals and gift ideas – paying attention to ads.
• Increased sales numbers. We’ve seen clients experience a 50% sales increase (or more) from a holiday ad campaign!
• There are plenty more.  What are your reasons for advertising, or not, during the holidays?
  

Ok, but why so soon?

Honestly, the sooner the better – many companies even start planning in the summer. Locally, it is best to have your holiday campaigns planned and placed (or at least started) by mid-October!

Whether the plan is to run television ads, newspaper inserts or radio ads, the media companies have a limited ad space inventory. The time of day, shows and networks bought can have a dramatic affect on your advertising results.  Reserving  spots now will ensure you reach the right people with the right messages and at the right time to get the most out of your marketing budget.

Tips for Effective Holiday Advertising

1. Direct Mail can be great for holiday promotions.  Just remember that it has to stand out.  Especially during the holidays when everyone is trying to get people’s attention, your direct mail pieces have to be unique in size, fold, shape, colors and overall design. You’ll also need an offer (buy one, get one; dollar or percentage off; FREE; bonus; etc.) and call to action significant enough for people to care.  It needs to immediately capture attention. And remember that if it looks like junk, it will probably end up in the trash (or compost bin in my case).
   
2. Television is a common favorite for holiday advertising.  Since people are generally more emotional during the holiday season, television with its visuals, music and creative concepts, is able to successfully appeal to people’s emotions.
   
3. Radio can reach people when they’re already in the car, out and about shopping or traveling.  This can be especially good for retailers and restaurants.  Restaurants, for instance, can appeal to people busy with holiday shopping, parties, and planning when cooking is often the last thing they want to deal with.
   
4. Newspaper advertising, having similar benefits and challenges as direct mail, has to be unique enough for people to notice in the slew of ads and inserts.  This can be highly effective, though, especially for retail businesses that are offering a sale.  Many people scour sales ads in the newspaper before setting out to do their holiday shopping. Again, the offers have to be significant enough for people to care.
   
5. Web marketing before/during the holidays can greatly benefit retailers.  A lot of people do their holiday shopping online these days.  Using social media, a website, or online ads can help draw shoppers back to your physical retail store.  Offering special insentives and sales exclusively for  your online followers can get them through your front door. And as always – make sure that your offline advertising reaches your online audience by making all of your messages available online to those searching for more info.

All-in-all, if your business does not currently advertise during the holidays, it is definitely something to look into and it’s not too late.  If you do advertise during the holidays and haven’t started planning, production or placement – get on it!

Are you ready?  Have you already started your planning?  Have you already started your holiday shopping?  Do you pay attention to ads during the holidays?

Holiday Advertising is a post from: RSA Blog