By Ben Lippert | October 20, 2011

Do you manage a Facebook page for your business? Social media is a free way to stay in contact with your customers. (Most of which probably don’t visit your website very often.)

Facebook provides a great way to get people interacting with your business from a platform they’re already using on a daily basis. There is a method to managing your Facebook business page and we have a few tips that will help build your fan base and elicit interaction on posts.

Post relevant information
Your posts should be industry specific. If you sell computers, an example post could be details on the new Apple iOS 5 operating system. Not all posts need to contain information about your business but they should be applicable.

Poll your audience
Free tools like the “Questions” application allow you to survey people who “like” your page. If the question is a good one people are more likely to contribute and share the question on their own walls for more eyes to see.

Media adds depth
Adding a photo is rather simple and increases the likelihood that people will view your post. If you have several photos from an event or a conference you attended, create an album.

Pat yourself of the back
Use your Facebook page as a PR tool. Tell your fans about accomplishments and customer success stories. Did your business just win an award? Take a picture and put it online for everyone to see. Success instills customer confidence and customer confidence equals more business.

Have a contest
These contests don’t have to be formal. It could be as simple as saying, “the first 10 people to like this post will get a coupon for $5 off their next purchase.” If people know you are prone to offer deals they will be more likely to visit your page without being prompted.

Bonus tip: Try to use proper punctuation and spelling whenever possible. You should also avoid smiley faces and excessive exclamation points. It’s great to be excited but too much schmooze could make you look like a jerk.

By Kyle McCabe | September 22, 2011

Pissed off ghostwriter

Hiring a ghostwriter can be an attractive approach to social media, if you’re a business owner or marketer with little time on your hands to devote to keeping up with social updates on multiple platforms.

There can be some pitfalls to this approach, however – not the least of which is the perceived in-authenticity of the person who has someone else speak for them.

In the case of Mark Davidson, it would appear this morning that he’s been utilizing several ghost writers for his Twitter account, and one of them was just fired. The problem is this person still has access to Davidson’s account, with amusing results. For example:

And all the funny stuff that @markdavidson wrote, that was all me. The other 2 ghostwriters are really boring. Good luck, bro…

This situation taken on first look, the feeling I get (besides the ache in my gut from laughing) is that Davidson has been a little deceptive – or is it apathetic? While I understand the reason Ghostwriters might be used, knowing it still shifts my perspective to one of caution and distrust regarding this particular person. I have to wonder if this is true for all his followers.

Now I’ll admit, this could be a stunt. It could be fake. Maybe his account was hacked and someone is lying. Maybe he’s just having fun (in that case, well played, Mark). There’s no way to know at this point, but the lesson is clear: be careful when hiring ghostwriters – it could cause more problems than it solves.

What do you think?

By Ben Lippert | August 31, 2011

The web-based social media tool, Hootsuite, made some major changes to the freedom users have when updating their Facebook pages.

Hootsuite has always allowed you to schedule messages and post updates with Facebook in the past. However, the new features are like icing on the cake. They include the things you thought about when you would sit at your computer asking, “Why don’t they let me do this?”

Overview

Hootsuite lets you combine all your accounts from different social media platforms in one easy-to-read-and-update dashboard. This lets Joe Schmoe, or “X” company, update their Twitter, Facebook, LinkedIn, etc. accounts from one place, at the same time. It can be a real time-saving tool when you plan on being unavailable or will be out of the office for the day.

Updates

Most of the updates deal directly with Facebook accounts, but some are relevant to others.

For Facebook…

You can now upload photos directly to a group page, make comments and “like” items, which send directly to Facebook.

There is also the addition of location components that give you the choice to include your whereabouts.

A filtering system lets you search for topics within your page or from the rest of the internet.

Benefits

Hoosuite has always been beneficial because of the time it helps save. Now, with even more functionality, the tool lets you control more aspects of your social media sites from inside the application.

Listed above are just the main updates. There are many more technical features that we won’t get into right now.

Conclusion

If you or your business use social media, or want to start using it more effectively, give Hootsuite a try. As with any new technology, it will take some playing around with and getting used to, but you will quickly see the efficiency pay off.

By Molly Albrecht | July 21, 2011

Places

Did you know one in five Google searches is for local information? People of all ages now go online to look for details about local businesses and organizations. That’s why it’s so important for business owners to make sure they manage their web presence – one place to start is your Google Places listing. Are you listed? Have you “claimed” your listing? Updated it with correct phone numbers, addresses, websites, business hours, special deals and promotions, photographs and even videos?

Google creates basic Places pages for many businesses automatically, but the business owner has to “claim” and update it with complete information. Check if you already have a Places page by searching for your business name under Google maps, and clicking on your link when it shows up on the left. If there isn’t a listing for your business, you can create one. If one exists, you’ll have the option to claim it.

When claiming a business, you’ll need to choose a way to verify your listing. Google will either send you …Read more »

By Kyle McCabe | July 21, 2011

We’ve come a long way since 2007, with incredible growth in the SEO/social media portion of our business. It didn’t come without a healthy dose of challenges, but that’s what we’re all about and we’re still going strong.

What we do isn’t easy in this changing world of Pandas and Zaarly’s; each new update or piece of technology brings a fresh challenge to our doorstep. Our task is to stay on top of it all *and* bring our clients with us. So we’re always reading, always experimenting, forming new strategies, brainstorming with the rest of RSA, attending seminars, trying to figure out the best approach, the reason for that traffic spike, or how to turn an apparent failure into a success or at least a lesson.

What we hear more and more often from clients themselves are things like, “I know it’s important and I have to do it at some point…,” or, “I noticed a drop in traffic when I stopped SEO,” or, “Every website should be optimized for search engines,” are becoming more common. Business owners and marketers are getting it – an invisible website is an invisible business.

So what’s the hang-up? Usually it’s budget. No one wants to throw thousands of dollars at something they don’t understand the mechanics of – even if SEO seems necessary it can still look like a bunch of voodoo.

That’s why we try to take the mystery out of it all. We tell you exactly what we’re doing and why, and show you the results.

By Coree | July 18, 2011

Love your nuts

Have you ever been so excited about something that it didn’t matter who you were talking to you just had to share it with them? Maybe it’s your favorite team or band, or maybe even your favorite brand.

That happened to me recently. I picked up a book and it’s one of those that just sets your brains on fire and you find yourself nodding or commenting audibly as you read. I happened to be lounging by the pool while I was reading this book, and as I laughed out loud and frantically made notes in the margin a shadow was suddenly cast over my pages.

“What’s that you’re reading?” I looked up and the person asking was notably intoxicated, barely able to stand on his own. Now the average person might not have bothered to give a serious answer, but I, being not average, took off into an animated rant about how the contents of the book could change people’s lives. The inquiring drunk stumbled off mumbling to himself, “that lady is nuts,” while I sat there grinning, thrilled to have shared what I was reading. …Read more »

By Ben Lippert | June 28, 2011

When you’re searching the web for a product or service in your area, where do you go to find it?

Many people start with Craigslist, then check out the area listings on Ebay and as a last-ditch effort they might even browse the Facebook Marketplace. These services are all tried-and-true methods of person-to-person commerce because they are well established and used by thousands of people each day.

Now, lets take a look at Zaarly, a brand-spanking-new e-commerce site who’s motto is,“what you want, when you want it.”

I’m telling you, this could be the next big innovation in person-to-person selling …Read more »

By Ben Lippert | June 7, 2011

There are all sorts of tools that you can use to help your start-up, small business or established corporation grow. Whether you want to improve communication with your employees or provide a better buying experience for your clients and customers, there is probably a tool for that.

It’s no secret, and you’ve probably heard it before – we live in an information age. There are always new gadgets coming out and it can be difficult to keep your business on top of the latest trends. We’re here to help!

These are a few tools that I have found most successful for social and business communications.

1. Skype: This application lets you easily connect with people that you would otherwise never see. Maybe you have a client that lives across the state. Use this tool to improve relations with customers, co-workers and even your distant relatives and family members. Most laptops already come with a built-in webcam and if your …Read more »

By Marsha Ahrenkiel | January 13, 2011

check in anywhere

Shades of The Island of Dr. Moreau! (hint: Google H.G. Wells)  Modern-day mad scientists (let’s call them “software developers”) have been merging social networking concepts with a range of other technologies and rolling out new hybrid beasts that could eventually change your marketing and public relations strategies.

One that we’re keeping a close eye on here is a species known as “location based social networking” (LBSN) – combining short message service (SMS), aspects of gaming, smartphone technologies and GPS capabilities.

Location-based Race

A number of competitors are active in this marketplace. You might have heard of or use Gowalla, Foursquare, Facebook Places, or forerunner Brightkite – free  services that allow users …Read more »

By Tarah Heupel | August 5, 2010

As self-professed social media junkies, we have a pretty robust obsession with keeping tabs on what’s happening right now in all facets of the marketing world. We constantly have our eyes peeled for info about emerging technologies, new platforms, and most importantly, innovative campaigns that mix it up in new ways.

Take, for example, some of the inspiring (or at least creative) work we’ve been passing around the office this week: …Read more »