By Vincent Tyson | July 8, 2009
Thanks for coming back! We'd really like to hear what you think of this post, so don't be shy with the comments!
*It is far easier to ensure good customer service than to repair the damages of bad service – like trying to repair a broken window. (Photo credit: Shoes on Wires)
Why are any of us in business? I think that’s a question more people should ask themselves. Sometimes, I don’t know why some businesses bother to go on.
Lately service, or rather a lack of it, has really got to me. I recently ordered some replacement glass for my new house from a local (nameless) company. One of the windows was cracked when I moved in. It was delivered after two weeks which is when the trouble started. Not only was the glass too big, but I also had to pay a Glazier for a window that wasn’t fitted.
The glass company happily took the window back, admitting that it had measured it wrong (good so far). They said that they’d let me know when the new glass was ready. Fast forward six weeks; one more incorrectly measured pane of glass, and I am now fuming. For some time they weren’t even answering my calls; even the shop was closed when I went to visit. Eventually after several phone calls – and a call to the owner’s personal residence – I have a new piece of glass that is supposed to be going in this weekend (I’ll keep you posted). What really annoyed me was the lack of contact and severe delays with no explanation or apology. Rest assured I won’t be going back!
If I contrast this with another story of poor service, it illustrates how things can start out bad, but turn out for the best… …Read more »
By Michelle | March 13, 2009
As former newspaper reporter, it breaks my heart to hear about a publication, especially one with as much history as the Rocky Mountain News, closing its doors.
The longtime daily published its last paper last month, just shy of its 150th birthday.
For centuries, newspapers brought local, regional and national happenings to the doorsteps of millions. The world’s historical events were told through the eyes and words of eager journalists.
Today, the newspaper industry is suffering, not only from the current economic situation, but also from the public’s fascination with social media. …Read more »
By Allan | February 17, 2009
You know, sometimes it’s the random little interactions you have with complete strangers that leave the most lasting impressions.
I took my wife to the doctor’s office today and held the door open for her and an elderly couple entering at the same time. The gentleman said, “Thank you”, and after entering, reached into his shirt pocket. He pulled out a small card and said, “Here, this is for you.” …Read more »
By Kyle McCabe | December 8, 2008
Congratulations may be in order – it seems you’ve caught us red handed. We were trying to keep a low profile while we set things up here, but alas, you were savvy enough to get here, so you win the prize.
The prize is nothing more or less than a little sneak preview of the new BBM Studios blog. Yes, the one you’re looking at right now. Somewhat anti-climatic, we know, but what were you expecting? We’re working as hard as we can; long days, longer nights, barely any sleep – hell, they rarely feed the monkeys here. (pssst, guys: if you have any poo, fling it now!)
Well anyway, enjoy your peep now while you still have us all to yourself. Just don’t taunt us. The cage isn’t that strong.
