By Kyle McCabe | January 14, 2010

Thanks for coming back! We'd really like to hear what you think of this post, so don't be shy with the comments!

Whenever I sit down to go through ideas for blog posts, I inevitably think of a few that sound great, only to realize hey, we already wrote that one. A lot of the things we wrote about last year are still relevant even now – maybe more so.

Looking back through our logs, it’s no surprise to find some content was more popular than others. After all, we’re still experimenting to find the sort of thing you, our readers, find most useful.

To make sure you didn’t miss any of the good ones from last year, here’s a short list of our most viewed posts from 2009.

Why Good Customer Service Is So Important

5 Reasons Not to Cut Your Marketing Budget in a Recession

Elements of Internet Marketing

Going Nuts? Don’t Cut your Marketing

Should You Put Video On Your Website?

Understanding Web Design

14 Practical Uses For Social Media

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Photo courtesy of kevinzim

By Jillian Anderson | January 7, 2010

With the dawn of a new year, there is a lot of buzz about marketing in 2010. The “blogsphere ” is flooded with questions like, “What will be the most effective marketing media in 2010,” “Will traditional media b ecome obsolete,” and “Where are advertisers going to spend in 2010.”

Among these marketing predictions are:

1. The rise of mobile marketing and mobile websites:

This will be a pretty big one and some are even saying that the impact of mobile marketing will surpass that of social media. Be sure to pay attention to how this develops in the coming months and years.

2. Relationship marketing and customer service:

This necessity continues to grow as social media gives EVERY customer a louder voice and influence. Remember that your customers are people too, and not just any people, but the kings and queens of your business.

3. Experimentation:

When it comes to new technologies, sometimes experimentation is the best way to see if they work for your marketing. This doesn’t mean (of course) to blindly pursue new media with no clear goal, intent, strategy and system of measurement. But, it certainly doesn’t hurt to try something new. If you don’t begin experimenting, you will be left behind.

4. Social media and SEO:

We can’t forget about the meat and potatoes of online marketing. Social media and SEO have advanced past the point of being mere buzz words. Don’t expect these two to disappear.

5. Promotions in both new AND traditional media:

Whether businesses are offering incentives to gain friends and followers in social networks, customer loyalty programs, coupons, sales or charitable contributions – promotions are sure to be another 2010 trend. …Read more »

By Aubrey Watts | January 5, 2010

While driving through town on your way to work, you notice a billboard advertising a new coffee shop somewhere in the city. In great need of morning blend, but passing the sign too quickly to write down the web address, you seize the next chance you get to pull out your phone and do a mobile web search for the coffee shop.

Within the search results you not only get a link to Google maps for directions, but a link to the coffee shop’s site. Upon entering their website you are automatically eligible for a mobile discount: a free latte, which is redeemable at the register by simply showing the mobile coupon code you will receive in a text message.

Does your website work for mobile?

Does this scenario seem a little crazy or far-fetched to you? Well, it is more realistic than you might think. In fact, it’s already happening.

Mobile Marketing Today

Mobile websites are not only used as a quick way to find information, but they have become yet another avenue for marketing campaigns. …Read more »

By Ken | November 5, 2009

Have you ever thought to yourself, ‘whoa, that has got to be one of the worst jobs’.  Maybe you were walking down the street and had a little pity on the poor ‘jo’ that had to spend his day analyzing smells emanating from the local locker room.  This summer (it’s over – boo, hiss) we started working on a series of commercials for Western Dakota Tech based on the creative notion – what kind of jobs would you just hate to be stuck in? …Read more »

By Kyle McCabe | October 15, 2009

I wrote the other day that you already “do” marketing by having a presence in the marketplace – your storefront. From there, all your business activity is, or should be, focused on bringing customers in the door.

Your website is the marketing hub

So unless you’re an online business, your brick-and-mortar store is the hub of your marketing efforts. Your website, then, should be the hub for your online marketing, and in turn, should point customers to your store.

If you sell products directly from your website, customers are already “at” your store. But even if you don’t have that e-commerce element, you’re still making a pitch of some sort to your web visitors, and trying to convince them to take an action. …Read more »

By Kyle McCabe | October 13, 2009

Everyone has goals.

If you own, manage or work in a business, you’re a marketer. Marketing may not be your specialty – that is, you may not be the one calling the shots when it comes to marketing plans and decisions, but you are still an integral part of that activity. You are a marketer, like it or not.

Don’t think so? Think clear back to a time when (generally) a “market” meant a place in town where booths, shops and carts were set up to sell meats, produce, and other goods. That’s marketing at its most basic: a presence in the marketplace.

Bear with me, now, as I try to connect some dots.

Humans, by their very nature, are goal-seeking. We can’t escape it. Since we have goals, we also have strategies. Without thinking we form strategies and implement tactics to achieve objectives. From our perspective it seems like we’re just washing dishes or running errands, but the processes behind these actions relate to our goals. It’s automatic. It’s human nature. …Read more »

By Jillian Anderson | October 5, 2009

Are you ready for the holidays?   Well, it is now October – Rapid City’s first snow has fallen.  Yes, it is long-due time to start thinking about the holidays – and holiday advertising (see tips below).

With a well crafted message, promotion and placement, holiday advertising can be incredibly effective.  Whether your business is retail or service oriented and regardless of your product’s gifting nature, the holidays are an opportune time to connect with people.

Reasons for holiday advertising:

• People are in the buying/giving spirit and feeling nostalgic.
• Your competition is surely advertising.  If they’re not, you have a huge advantage!
• TOMA (top of mind awareness). During the holidays, people have a number of things on their minds.  Even if you’re not selling gifts, you don’t want them to forget about you.
• People are looking for deals and gift ideas – paying attention to ads.
• Increased sales numbers. We’ve seen clients experience a 50% sales increase (or more) from a holiday ad campaign!
• There are plenty more.  What are your reasons for advertising, or not, during the holidays?
  

Ok, but why so soon?

Honestly, the sooner the better – many companies even start planning in the summer. Locally, it is best to have your holiday campaigns planned and placed (or at least started) by mid-October! …Read more »

By Jillian Anderson | September 15, 2009

A couple of months ago, Kyle wrote an excellent post highlighting 5 Reasons Not to Cut Your Marketing Budget in a Recession.  His points being:

• Your reputation can suffer.
• When times are tough, people look for deals.
• If you’re not moving forward, you’re moving backward.
• Marketing in a recession can give you a competitive advantage.
• Cut advertising, cut market share.

I want to take another look at the fourth point here, as marketing in a recession really does give you an advantage.  In truth, marketing ANY time gives you an advantage. But when the economy is down and a lot of businesses are cutting their marketing budgets, your dollars can go even further because there are fewer or weaker messages out there to compete with. …Read more »

By Jillian Anderson | July 30, 2009

Sometimes you just can't say it better than Mark Twain.

I love marketing quotes – the wit, the punditry, the directness – and how an entire concept can be summed up in one sentence (or two or three).  Here are some of my favs:

“Tell a story that is memorable and remarkable and worth listening to.  Seduce your customers, because that’s exactly what they want you to do.” – Seth Godin

“Strategy should be developed from the bottom up, not from the top down.  In other words,  strategy should be developed from a deep knowledge of and involvement in the actual tactics of the business itself.” – Jack Trout …Read more »

By tscheich | July 28, 2009

The web has changed the way we communicate, presenting brands the ability to reach a worldwide range of people in ways never before possible. Businesses, both large and small, can harness the power of the web to not only reach more people than ever before, but they can also extend the user experience by encouraging people to interact with their brand – making the brand more available to their audience.

Sounds good, but why does this matter? Why is this important? …Read more »